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Discussion topic: Broadband down

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This message was authored by Nicola1177 This message was authored by: Nicola1177

Broadband down

Broadband is down I Wi-Fi. Box only has 2 Green lights on 

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Nicola1177 Have you checked all cables are connected securely? Does the Sky line test show anything?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by GD1 This message was authored by: GD1

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@Nicola1177   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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