0

Discussion topic: Broadband down

Reply
This message was authored by: JoMottie72

Broadband down

Hi is anyone else having an issue with their broadband tonight 2/11/24 I've done all the tests and everything and it's saying it's fine
Reply

All Replies

This message was authored by: Chrisee

Re: Broadband down

Posted by a Superuser, not a Sky employee. Find out more

@JoMottie72  the standard advice is to check the lights on the the hub which you have done -see https://www.sky.com/help/articles/hub-lights-explained-start - If they show the hub has lost connection to the line and a simple reboot doesn't sort the issue is to log into the My Sky app and see if the service checker tells you Sky are aware of a fault affecting your line. Don't worry if it says everything is fine as that was the position when it last tested the service.

 

If it doesnt tell you it's a known fault call Sky their lines are open from 8am to 9pm 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply