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Discussion topic: Broadband disconnecting

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This message was authored by: Deirdre14

Broadband disconnecting

My broadbanding is dropping across all devices but no impact to sky on tv, is there anything i can do to fix it. 

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This message was authored by: Me134

Re: Broadband disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@Deirdre14 wrote:

My broadbanding is dropping across all devices but no impact to sky on tv, is there anything i can do to fix it. 


That sounds like a WiFi issue? Is the Sky box wired to the router?

 

Have a look at the following to see if they can resolve your problem easily. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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