Discussion topic: Broadband disconnecting
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Message posted on 10 Jun 2026 06:58 PM
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Broadband disconnecting
My broadbanding is dropping across all devices but no impact to sky on tv, is there anything i can do to fix it.
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Message posted on 10 Jun 2026 07:26 PM
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Re: Broadband disconnecting
@Deirdre14 wrote:My broadbanding is dropping across all devices but no impact to sky on tv, is there anything i can do to fix it.
That sounds like a WiFi issue? Is the Sky box wired to the router?
Have a look at the following to see if they can resolve your problem easily. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).
https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home
https://www.sky.com/broadband/wifi-max
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
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