Broadband disconnecting constantly

[Ljb86]

Over the last 3 weeks our broadband connection has been dropping consistently every 10 minutes or so. This happens during the day and night. Although everything i check the connection via the sky website and follow all the suggested steps, nothing seems to work. The sky broadband checker even tells me everything is fine even when the hub is showing no Internet.

[Addie15]

Hi there, @Ljb86. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147