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Discussion topic: Broadband delay compensation?

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This message was authored by: willb71

Broadband delay compensation?

Hello, we were supposed to have Sky broadband installed on 7th April, and had a text from Sky and OpenReach confirming this date on the 22nd March. Then on the 4th we were told that it needed to be delayed for 10 days in order for OpenReach to install the correct equipment. It was finally activated on the 17th April. Are we entitled to compensation from the Ofcom compensation scheme for this delay?

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This message was authored by: Daniel0210

Re: Broadband delay compensation?

Posted by a Superuser, not a Sky employee. Find out more

@willb71 

Auto compensation for delayed installation is explained in this link. It is applied 30 days after the installation is completed as a credit on your Sky Broadband account.

https://www.sky.com/help/articles/auto-compensation 


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This message was authored by: caesarome

Re: Broadband delay compensation?

Posted by a Superuser, not a Sky employee. Find out more

@willb71 

I'm not sure you would qualify as per this:

 

When you order Sky Broadband & Talk, we’ll send you a letter or email with your provisional activation date which might change at a later date. We’ll let you know your confirmed date as soon as we have it.

If it’s not activated by midnight on the confirmed date, 

 

Taken from here

https://www.sky.com/help/articles/auto-compensation#reasons

 

As your were informed of the date change and it was then activated on the confirmed date the way I read it as you would not qualify for the compensation credit. The original date you were given is a provisional one.

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