Discussion topic: Broadband delay compensation?
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Message posted on 10 May 2026 11:28 AM
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Broadband delay compensation?
Hello, we were supposed to have Sky broadband installed on 7th April, and had a text from Sky and OpenReach confirming this date on the 22nd March. Then on the 4th we were told that it needed to be delayed for 10 days in order for OpenReach to install the correct equipment. It was finally activated on the 17th April. Are we entitled to compensation from the Ofcom compensation scheme for this delay?
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Message posted on 10 May 2026 11:45 AM
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Re: Broadband delay compensation?
Auto compensation for delayed installation is explained in this link. It is applied 30 days after the installation is completed as a credit on your Sky Broadband account.
https://www.sky.com/help/articles/auto-compensation
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 10 May 2026 12:12 PM
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Re: Broadband delay compensation?
I'm not sure you would qualify as per this:
When you order Sky Broadband & Talk, we’ll send you a letter or email with your provisional activation date which might change at a later date. We’ll let you know your confirmed date as soon as we have it.
If it’s not activated by midnight on the confirmed date,
Taken from here
https://www.sky.com/help/articles/auto-compensation#reasons
As your were informed of the date change and it was then activated on the confirmed date the way I read it as you would not qualify for the compensation credit. The original date you were given is a provisional one.
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