Broadband cutting out

[Angela+Ebanks]

My broadband connection keeps cutting out , lights on the box go red . I have to reboot each time so the internet comes back on . This is a recurring problem for at least 2 weeks now .. 

[Addie15]

Hi there, @Angela+Ebanks. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Angela+Ebanks 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.