Broadband constantly dropping

[swdufc]

For the last week or so my broadband connection has been constantly dropping, losing conncection with devices and the TV - particularyl frustrating when watching via the online apps!

When I check the router all lights are green. I have reset the box etc no improvement. 

Having to constantly reconnect the tv box to the router. Is this happening for lots of people or is it just me?

[Greenfingers001]

Hi there @swdufc , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks