0

Discussion topic: Broadband constantly down

Reply
This message was authored by: Wooster3

Broadband constantly down

We can't watch a single program without it crashing. Constant messages of trying to load. Have to check the service checker @ least 5 times a day. Service has got progressively worse. We have been promised & pay for a service that they cannot provide. 

Reply

All Replies

This message was authored by: caesarome

Re: Broadband constantly down

Posted by a Superuser, not a Sky employee. Find out more

@Wooster3 

The service checker looks for issues in your area so try instead running this line test:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply