Discussion topic: Broadband constantly down
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Message posted on 14 Feb 2026 10:05 AM
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Broadband constantly down
We can't watch a single program without it crashing. Constant messages of trying to load. Have to check the service checker @ least 5 times a day. Service has got progressively worse. We have been promised & pay for a service that they cannot provide.
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Message posted on 14 Feb 2026 10:13 AM
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Re: Broadband constantly down
The service checker looks for issues in your area so try instead running this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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