Broadband constantly crashing

[almart72]

Broadband constantly crashing , cannot even stream films/programmes/Tv fully , tried resetting & still crashes , turned off  on , still crashes , best is i used the sky broadband checker app while router was turned off & it still came back as everything looks good !! Wi-Fi looks good !!! how can it be good when router is off ? 

[JeremyZ]

This is exactly what happens to us. All

of our devices/apps suddenly stopped at the same time this evening. All saying no internet connection. The app's broadband & WiFi checker claims everything is fine and connection good! Absolutely isn't. Recently increased broadband speed and service is worse if anything.