Broadband connection

[browned+off]

My Sky broadband does not work on my computer or TV. I have rang the contact line who stated that everything was ok at their end. My devices just show buffering and state connection problems. Is anyone else paying more and getting less?

[Chrisee]

@browned+off do you want help in sorting your issue? If you so please post a few more details like whether any devices connect to your hub, i

Are the TV and computer close to the hub or several rooms away? Wifi signals lose strength or are blocked by solid objects and can suffer from intereference from your neighbour's networks or in some cases from your own equipment. Poor wifi is a very common problem which is realistically beyond Sky's control. There are things you can do from simpke things like putting the hub on a shelf, through changing the wifi  channels used through  to buying third party kit

While Sky's hubs work in most homes there are a significant number where they require so input from the customer. 

[browned+off]

The computer is in the same room as the router, the TV is in an adjacent room.

Both devices are working this morning.

It is a regular occurrence at 'peak' times that the TV will not connect. Very frustrating on a Sunday evening when looking forward to a film.

We reported the issue some months ago and Sky sent an engineer who put a booster box in our bread bin in the kitchen. This has made no improvement at all.

Regards

[browned+off]

So no answer.?

Looks like we'll be leaving.

[Chrisee]

@browned+off you msrked your reply as being the answer to the query which means that most forum members would not read the thread. I have changed thst fir you. Sky do not respond on the forum so you are talking to customers like yourself.

If the issue is bad in the evenings I would suspect that the issue is interference possibly from your neighbours network. Simply cutting the power to the hub for 30 seconds when this happens which will force it to reboot in which pricess it will find try to use the least busy wifi channel. In practice the longer distancec2.4GHz wifi channel can only support a maximum of 3 or outside 4 networks without one or more interfering with another. 

Some homes are simply wifi unfriendly this applies especially to older houses with solid walls then the inly answer is to spend money on kit designed for the purpose. I have similar issues here and had to use powerline adapters which send signals over the mains wiring to get sufficent speed at our main TV. Sky's guarantee of 3Mb/s is not enough to stream video!

[browned+off]

• Thanks for your reply but enough is enough. I don't see why Sky said that I needed a booster box after all the years I've been with them. My house hasn't changed so it must be an issue with their signal.  Poor value for money. 😐