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Discussion topic: Broadband connection regularly drops

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This message was authored by: Monster

Message posted on ‎08 Sep 2024 11:45 AM

Broadband connection regularly drops

Several times each week the broadband connection stops working via my sky hub.  Both Wifi and wired connections are affected.  The problem does not resolve itself unless I reboot - via the router's admin page, or by powering the hub off and on again.  

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎09 Sep 2024 10:42 AM

Re: Broadband connection regularly drops

Posted by a Superuser, not a Sky employee. Find out more

@Monster  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Monster

Message posted on ‎09 Sep 2024 09:40 PM

Re: Broadband connection regularly drops

Its the black one.

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This message was authored by: jamesn123

Message posted on ‎10 Sep 2024 12:17 PM

Re: Broadband connection regularly drops

Posted by a Superuser, not a Sky employee. Find out more

Hi @Monster Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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