Discussion topic: Broadband connection issues
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Message posted on 10 Sep 2025 12:08 PM
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Broadband connection issues
Having issues with connection frequently, I tried restarting/resetting etc but it happens again now and then and work again later. I am using it for a year now and stoped contacting the support due to the wait time. I need a technician to come and look at the connection and modem/router to make sure there is no issues. I face this issue mostly during day time while working, also sometimes while playing Games. I am using the 1 GBPs connection
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Message posted on 10 Sep 2025 12:27 PM
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Re: Broadband connection issues
@MRaj you are not contacting Sky by posting in this forum. Before calling Sky check the lights on your hub when you lose connection as thst will show you if its a line issue or a problem in your home see https://www.sky.com/help/articles/hub-lights-explained-start
If the line is dropping the service checker may pick up thecfault and offercto book an engineer to check your line. The fact you use your line for work does not increase the priority of what is sold as a domestic connection.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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