Broadband connection issues

[VCarney]

Hi , wondering if anyone has had the same experience as I'm having now 

changed from BT broadband to Sky , never had any issue with BT 

sky was meant to be installed last Wednesday 14th Feb , It's now the 19th Feb and have no internet and no update. Being told issues are with open reach and no update can be obtained. 
Very frustrated as having 2 kids with no internet it not good , can't watch tv in rooms etc. 

I've had many phonecalls and no one can help me. One even said on a web chat yesterday to cancel and go with another provider which I was shocked at 

any advice ? 
Thanks