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Discussion topic: Broadband connection issue
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This message was authored by: Cairngorm79
Message posted on 20 Jun 2026 12:34 PM
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Broadband connection issue
After an area issue with broadband this morning my tv app services are still not working
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This message was authored by: Me134
Posted by a Superuser, not a Sky employee.
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Message posted on 20 Jun 2026 01:07 PM
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Re: Broadband connection issue
@Cairngorm79 wrote:
After an area issue with broadband this morning my tv app services are still not working
Firstly, unplug the hub and your Sky box for 10 minutes and then reboot the hub first. Once it's rebooted and all lights are correct then reboot the Sky box.
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
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