Broadband connection failure. Unhappy customer.

[CathGeorgeBill]

When I use the WiFi checker it says there is a no connection (last night) and now this morning the checker says good connection. I still have no broadband. I'm so disappointed in the broadband upgrade, it has made no improvement and is in fact worse. Please look into this.

[Addie15]

Hi there, @CathGeorgeBill. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147