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Discussion topic: Broadband cancellation date passed but still working

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This message was authored by: Cat1967

Broadband cancellation date passed but still working

Hi - I cancelled all my Sky services Broadband and TV.  I was given a termination date for broadband of 11th June yesterday, and an end date for TV a couple of weeks later.  (I am moving out in between).

 

As of 12th June my Sky Broadband is still working fine - is this something I need to follow up on or do they only switch it off later if my TV service is still running and nobody else requested to take over the line?

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This message was authored by: Chrisee

Re: Broadband cancellation date passed but still working

Posted by a Superuser, not a Sky employee. Find out more

@Cat1967 Sky do not physically disconnect the service from their end thst is down to Openreach who do the job when it suits them. We hear of disconnections happening early and in your case a few days late. Its nombig thing.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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