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Discussion topic: Broadband cable cut

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Message posted on ‎08 Jul 2026 09:41 AM

Broadband cable cut

My broadband cable has been cut and I have no internet, how do I go about getting this sorted? Can you send someone out to fix it please? 

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Superuser
This message was authored by: caesarome

Message posted on ‎08 Jul 2026 09:44 AM

Re: Broadband cable cut

Posted by a Superuser, not a Sky employee. Find out more

@ESTee 

You will need to get this reported to Sky so see if this line test picks up on this cut cable:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

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Message posted on ‎08 Jul 2026 09:45 AM

Re: Broadband cable cut

I've done this and it says it's okay but I'm staring at the broken cable and have no internet. Don't know how I can speak to someone? 

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