Hi all,
I've had sky broadband for almost 4 months now. I live in an old house with very thick walls and as such, I had to get a booster from sky to inprove the broadband speed at the other end of the house.
I got the booster a week after installing the broadband, set it up as required and it worked a charm. I haven't had a bit of trouble with it until the last week or so.
A about a week back, I noticed the 'connected' light on the booster was gone but after a few minutes it came back by itself and worked fine there after. Now this morning it's gone again except this time it's not coming back on at all. I've unplugged the booster and tried to reconnect to the main router, I've also tried resetting the booster using the button at the back of the uint and tried recoonecting it and neither have worked. It hasn't moved from the spot it was put in the first day I got it so I don't know what could be causing this issue. The main router itself is fine - it's working correctly and I can connect to it with any device.
I did lose the broadband a couple of times the last week due to the storms we've been having but that was an area wide outage and not concentrated to just my house. And even then, the booster remained connected to the router.
Could anyone offer some advice? I'm at work so I can't call the support line until lunch time until I'm home.
