Broadband and telephone

[LindaBrown]

This morning I had my sky fiber optic fitted. Now i have no wifi connection on my tv and my landline is not working. Can someone help me please

[Highlinder]

@LindaBrown  What colour are the lights on the box on the wall and did the engineer set up the router to use the full fibre box for you?

[JimM1]

@LindaBrown Have you been informed that your are now active, and connected the hub up to the new ONT that was installed for the Fibre, the phone now also plugs into the back off the hub, but DO expect it to take upto 24-48hrs for it all to operate as you expect. Link below will show about how to connect.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[LindaBrown]

Three green lights, one not on

[JimM1]

@LindaBrown And is it only the TV now that has a problem everything else is working, connected and online!

[Highlinder]

@LindaBrown  Was the router you had before changed out when this new service was installed?

[LindaBrown]

No, my land line is not working as well

[JimM1]

@LindaBrown Explained that earlier in the post about where the landline goes and what to expect!

Linda, going to bow out off the conversation and leave you in the hands off @Highlinder this will reduce the questions and answer's you need! Jim

[LindaBrown]

No, he said I could unplug it after midnight

[LindaBrown]

I would like to talk to someone please. I do not want to move my phone by the router as it's very hard to reach. I was not informed about this. At the moment I want it taken out! 

[LindaBrown]

Please use My mobile to contact me as my land line is not working. could you please give me an approx. time for a call back?

[Highlinder]

@LindaBrown If you have been moved on to full fiibre then the phone will need plugged into the back of the router. You are not talking to Sky we are mostly customers like yourself.

If you need a phone that is connected to your landline elsewhere around the property you would be better getting yourself a set of wireless phones and having the base station plugged into the router.