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Discussion topic: Broadband and mobile connections keep dropping. Sky have accepted that there is a problem.

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Message posted on ‎15 Apr 2024 04:50 PM

Broadband and mobile connections keep dropping. Sky have accepted that there is a problem.

Broadband and mobile signals drop out throughout the day.  You have twice accepted there is a problem and given me free data.  I dont want that, i want it fixed.  Its been over a month.  Sort it or I'm out.

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This message was authored by: Chrisee

Message posted on ‎15 Apr 2024 06:23 PM

Re: Broadband and mobile connections keep dropping. Sky have accepted that there is a problem.

Posted by a Superuser, not a Sky employee. Find out more

@RWThomason the Sky mobile outages are being discussed in the Sky Mobile forum but you have posted in the Sky Broadband forum. Do you also have an issue with a wired broadband connection as that would be a separate issue?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: RWThomason

Message posted on ‎16 Apr 2024 09:32 AM

Re: Broadband and mobile connections keep dropping. Sky have accepted that there is a problem.

Yes, both broadband and mobile are dropping out regularly during each and every day.  Sky know there is a problem and every now and then they pop up and lob 2 GB of data my way.  As I have 135GB banked, that's of no use.  It's five weeks now and still no resolution.  I want out so I can find a decent provider with stability in this area.

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