I'm pretty sure I've just received the second letter this year on the above topic. Last time (this is some months ago) I also got a call from an agent who confirmed the 'changeover' would take place on a date I can't remember.
The letter I just received seems identical to the first one. It invites me to go to sky.com/bookupgrade for my free upgrade, which takes me to a page telling me to follow what I've been told to do in the letter!!?? and informs me I need to clear an outstanding bill before I can upgrade. My bill is currently showing as 0.00. mainly because its been paid!
Is it me?
