Broadband. Wifi not working

[Kazzy01]

Broadband/WiFi not working. Anyone else?

[Daniel0210]

@Kazzy01 
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your devices and your hub. Broadband is the actual internet connection provided by your ISP (Sky).

If your broadband isn’t working use this link to check to see if there are any problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
🔸
Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Kazzy01]

Thank you for that...I have tried the sky service check and it says its good...

[TimmyBGood]

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@Kazzy01 wrote:

 Anyone else?

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Sky has around six million broadband subscription households: that kind of scale means at any particular point in time thousands of the individual Openreach circuits supplying those properties will have faults.

[caesarome]

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@Kazzy01 wrote:

I have tried the sky service check and it says its good...

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The service checker looks for outages in you area so what was the result of the line test ?