Broadband Speed awful

[Del1976]

We've had awful broadband speeds over the last week. We were averaging Superfast speeds of 50.7 mbs this week lucky to have 3!! Openreach came out Friday worked for over 2 hours. Said speeds should improve they haven't what should I do? App now states getting new package, doesn't give option to book engineer again. Please advise!

[Jason-]

Hello @Del1976,

Thanks for taking the time to post on our Community and sorry to see you're still having problems with your Sky Broadband connection speeds despite an engineer coming out on Friday! 😕

I'll send you an invite to a private chat shortly and we can look into this for you to help make sure a permanent resolution is put in place. 
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-