Broadband Shield error message "Sorry, something went wrong"

[Rob2602]

When trying to go into Broadband Shield I get the above message. 

[jamesn123]

@Rob2602 

Can you try on another browser/device?

[caesarome]

@Rob2602 

.Are you signed in with your main Sky ID so the one you use to view your Sky bill ?

[Rob2602]

Yes, I have tried both.

[Rob2602]

Yes, I'm signed in with my main account.

[jamesn123]

@Rob2602 

I've escalated your post to Sky, look out for a message on the forum.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Rob2602 an invite to chat.

[Whammer]

The same thing is happening to me and nobody offered to help me with a chat, what's up with that? I'v e phoned Sky multiple times and it's still not resolved. This has been going on since 26th September.

[Mr+Flibbles+86]

We are still looking to help you @Rob2602 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Rob2602]

I would appreciate your re-escalating it as I still have the problem. Many thanks.

[harryhill31]

I'm having the same issue