Broadband Outage

[Hedley+Lamarr]

Only had Sky broadband for 2 days..however it has been off for the last 12 hours. On VIP help it just states that it normally takes 'a few days' to fix..but maybe sooner..!!

Other than this, it seems there is no actual help available. So I called Sky customer services..and just got a recorded message saying the that the broadband was not working....!!

[_Claire]

Hi @Hedley+Lamarr I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141