Broadband - No internet

[Baldguy007]

Hi 2nd day without internet affecting users only in our postcode. Other neighbours unaffected with different providers. Have rang Sky support. First time thought it was a router issue so sent a new one. Obvs a wider issue as neighbours affected. Contacted Openreach but they said had'nt heard anything from Sky. Any idea when Sky pass on?

[jamesn123]

Hi @Baldguy007 

If Sky replaced your router and this did not fix the issue you would need to contact them again to follow up. They should now record this as a fault. 

[Baldguy007]

I have and Sky told me they logged the issue. However Openreach have had no such update from the provider and can't proceed until they do.

Hence my query.

[jamesn123]

@Baldguy007 

Afraid you will have to try again, Openreach can't deal with people directly, it has to go through the ISP

[JimM1]

@Baldguy007 The service checker would by now show you if area fault, you may even have a My Messages note, have you checked those?

[Baldguy007]

Openreach finally received the fault from ISP and restored service this afternoon.