Discussion topic: Broadband - New order
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Message posted on 11 Jan 2025 05:55 PM
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Broadband - New order
I've just ordered Broadband, due to having problems with my previous provider.
I need to allow 3p days to come out of the contract. How do i change to delivery date with Sky?
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Message posted on 11 Jan 2025 07:47 PM
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Re: Broadband - New order
What installation date have Sky given you as usually it would be 14 days or more into the future.
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Message posted on 11 Jan 2025 07:49 PM
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Re: Broadband - New order
They have given me datebof 24th January, but I need it to be 30 days from now
Message posted on 11 Jan 2025 07:59 PM
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Re: Broadband - New order
You will have to call Sky to see what they say.
150 is the free number to use from a phone that has a Sky mobile sim in otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
Try saying nothing when spoken to by the bot.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Jan 2025 08:02 PM
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Re: Broadband - New order
Who are you moving from? BT state 30 days notice but that doesn't seem to count when switching, only terminating completely. My BT contract ended on 2nd November & I ordered Sky on 1st, for activation on 15th. I was only charged up until the activation date, not for 30 days.
Message posted on 11 Jan 2025 10:05 PM
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Re: Broadband - New order
Thank you, I will contact them
Message posted on 11 Jan 2025 10:06 PM
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Re: Broadband - New order
I'm moving from talktalk.
I'm concerned in case they end up charging me if it's less than the 30 days .
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