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Discussion topic: Broadband Issue
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This message was authored by: BernardMuFc
Message posted on 14 Jun 2026 10:55 AM
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Broadband Issue
Hi
My Internet/broadband keeps dropping out and resetting, this has been going on for around a week..
thanks
Dave
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Jun 2026 11:33 AM
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Re: Broadband Issue
@BernardMuFc run the servicechecker in the My Sky app orcwebsite to see if it has picked up the issue. If it has it should offer to book an engineer to check the line. If it hasn't do call Sky but whether they can book an engineer will depend on the ssverity of yhe issue and how long it has been going on as Openreach wont intervene until the automatic stabilisation has not worked which takes up to 10ndays.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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