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Discussion topic: Broadband Issue

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This message was authored by: BernardMuFc

Broadband Issue

Hi

 

My Internet/broadband keeps dropping out and resetting, this has been going on for around a week.. 

 

thanks

 

Dave

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This message was authored by: Chrisee

Re: Broadband Issue

Posted by a Superuser, not a Sky employee. Find out more

@BernardMuFc run the servicechecker in the My Sky app orcwebsite to see if it has picked up the issue. If it has it should offer to book an engineer to check the line. If it hasn't do call Sky but whether they can book an engineer will depend on the ssverity of yhe issue and how long it has been going on as Openreach wont intervene until the automatic stabilisation has not worked which takes up to 10ndays.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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