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Discussion topic: Broadband Engineer

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Mohammed27
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Broadband Engineer

‎16 Jul 2024 10:02 AM

Hi guys, Im new to sky broadband, Im currently waiting for the engineer to arrive but due to work commitments I need the installation a lot sooner. I've tried rescheduling but the earliest date is 4 weeks away. Is there any other way of getting an earlier installation date? Many thanks, Mohammed.
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Daniel0210
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Re: Broadband Engineer

‎16 Jul 2024 10:12 AM

Posted by a Superuser, not a Sky employee. Find out more

@Mohammed27 

Apart from a cancellation in your area you'll have been given the earliest possible appointment. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Mohammed27
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Re: Broadband Engineer

‎16 Jul 2024 10:33 AM

Would I be notified of a cancellation?
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Daniel0210
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Re: Broadband Engineer

‎16 Jul 2024 10:40 AM

Posted by a Superuser, not a Sky employee. Find out more

@Mohammed27 

Unlikely. Sky won't necessarily have access to availability of Openreach engineers. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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TimmyBGood
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Re: Broadband Engineer

‎16 Jul 2024 10:52 AM

Posted by a Superuser, not a Sky employee. Find out more

@Mohammed27 

 

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

It's the table and the two text lines below it which are most useful.

 

Remove any personal information (such as the address itself) if you post an image.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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