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Discussion topic: Broadband Dropping at night
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This message was authored by: RK24
Message posted on 21 Feb 2024 10:46 AM
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Broadband Dropping at night
My broadband is dropping every night from about 8pm onwards, gets worse as the night goes on, works for 20 minutes, goes for 10 minutes, contacted Sky and a technician called out but couldn't find a fault, Another technician to call on Thursday but as the last guy said "no point is us coming back out as everything checks out fine" Worked perfect for almost a year then 2 weeks of this..! Our next door neighbour who we share a pole with started having the same problem as us at the same time but they are with Vodafone,
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This message was authored by: Addie15
Posted by a Sky employee
Message posted on 22 Feb 2024 09:53 AM
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Re: Broadband Dropping at night
Hi there, @RK24. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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