Discussion topic: Broadband Down in SS1 Area
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Message posted on 01 Apr 2026 12:52 AM
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Broadband Down in SS1 Area
I've tried everything but, looks like it hit 00.00 on the first of April, and we lost internet!
Worst April fools ever Sky!! 😠
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Message posted on 01 Apr 2026 05:40 AM
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Re: Broadband Down in SS1 Area
When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#...
If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker
If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
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