Broadband Activation

[Saz9695]

My activation date for broadband was yesterday, 4th October. When getting SkyQ installed my engineer said I didn't have to plug in my broadband hub until my current broadband switched off, that is when I would know my broadband has been switched to Sky. This didn't happen and my online account still shows as my broadband activation is 'in progress'. I've now plugged in my broadband hub and only the power and wifi lights are green. I have FTTP. Can anyone help?

[Highlinder]

@Saz9695Has your ONT been installed? Was your old broadband provider also on FTTP?

[Saz9695]

@Highlinder my old provider (BT) was FTTP, everything has been set up for that side of things.

[Highlinder]

@Saz9695I take it that you have also connected the Sky router via the WAN port on the router to the ONT?

[Saz9695]

@Highlinder yeah I've done that as well. I can only think there's been a mix up with my activation date, but there was a 20 minute wait to get through to Sky on the phone so thought I'd try here instead

[Highlinder]

@Saz9695You would have been faster on the phone as they could have actioned on it from their end.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – We are still looking to help you Saz9695. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂