Bringing go live forward and delivery tracking

[Henry2727]

Hello,

I recently ordered Sky Broadband and have received confirmation of the order, but I have not received any notification regarding the dispatch of my router/hub.

I'm trying to confirm:

• Whether my router has been dispatched
• The expected delivery date
• Any tracking information available
• Whether there are any issues with my order

Has anyone been through this? Is it possible? 

I would appreciate an update as soon as possible.

Kind regards,

Henry Helas

[Daniel0210]

@Henry2727 

Hubs for new activations are normally dispatched via Royal Mail to arrive a 'few days' prior to the activation date.

Once it has been dispatched you should be able to track through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.

[caesarome]

@Henry2727 

The latest on your order should be found here:

https://www.sky.com/ordertracking