Braodbsnd

[kkman2]

For past 7 days my broadband has been playing up but since Friday have had to keep resetting it and tonight can not connect 

[SandraMDuncan]

I agree! My broadband is down tonight too. App just says there is an outage in the area, but it has been down a few hours now. Doesn't state how long it will be, and of course, by the time I considered I should ring them now, they are closed!! So frustrating and I need to work from home from 7am.

[Daniel0210]

@SandraMDuncan 

I've replied to your own thread. 

@kkman2 
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).