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Discussion topic: Box has no power

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Avatar for Essexbirdkel
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This message was authored by: Essexbirdkel

Message posted on ‎14 Apr 2025 03:53 PM

Box has no power

Hello, our devices say no connection the hub has no power or any lights on, everything is switched on and plugged in however on test my connection on my sky app says the hub is connected?? Please help I have a teenager
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎14 Apr 2025 04:44 PM

Re: Box has no power

Posted by a Superuser, not a Sky employee. Find out more

@Essexbirdkel sounds like the hub is faulty assuming it isnt. Simply a dodgy mains socket. Call Sky to report the fault so they can send you a replacement.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: peter-marlow+1966

Message posted on ‎14 Apr 2025 05:55 PM

Re: Box has no power

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Have you tried  it in a different  plug socket  if you  can, and have you checked the fuse in the plug  itself? 

P c marlow
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This message was authored by: peter-marlow+1966

Message posted on ‎14 Apr 2025 06:00 PM

Re: Box has no power

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If that doesn't  work then  ring  sky as the hub is faulty  and needs replacing 

P c marlow
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