Bought a speed upgrade

[Melanie41]

I bought a speed upgrade for the wifi  went from sky boost to sky full fibre giga. It says its activated but the wifi speed remains the same as to what it was when I was on sky boost ,I need help trying to figure out how to get the wifi to increase in speed.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks