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Discussion topic: Bordband not working

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Lewis83
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This message was authored by Lewis83 This message was authored by: Lewis83

Bordband not working

‎28 Feb 2024 11:24 PM

Cable for broadband has come away from box on outside so need engineer visit asap
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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Bordband not working

‎28 Feb 2024 11:35 PM

Posted by a Superuser, not a Sky employee. Find out more

@Lewis83Is it a safety hazard at all? Do you have any way of contacting Sky to report this. Try running the broadband test and it should flag an xternal issue.

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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