@Lewis83Is it a safety hazard at all? Do you have any way of contacting Sky to report this. Try running the broadband test and it should flag an xternal issue.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
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