@Sungil
Your post isn't to clear as to what is happening so all you can do is to call Sky to let them help you.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Say No when asked if you want a text or to go online then stay on the line.
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If you need help please provide as much information as you can
