So I've moved house - I was on adsl but that isnt available at the new hosue so after prolonged discussions where they told me I cannot cancel despite the package being different (sky full fibre at 75mbit) vs adsl, because they would honor the existing in contract price of £19 per month.
After numerous confirmations that they would not be charging me additional amounts, I see my september bill went from £19 to £53 and my october bill is now £46.
I did message yesterday and they admitted it was a failure to re-apply discount correctly and discussion refunds and compensation but said i'd me to message today but today the messaging is offline apparently. I cant sit in a queue for hours so need to use messaging - does anyone know when this is going to be back online?
Also for others who have had the same situation is messaging the best course of action or should I be emailing a complaint?
