@SkyJ1 OK now you have the 100Mb/s upload speed, looks like you have the FF900 sky fibre, if you don't say anything we have to guess, and this is not what the Forum is about!
Things that are better to be known are, white / black sky hub, wireless or wired connection testing, what device are you trying to use... etc
And the first foremost is Ethernet connected device to the back off the sky Hub, device has to be able to get speeds so ie NO laptop connection unless you have mains power on it, then you can speed test to start....
speedtest.net from ookla, preffered app version but web if you must, good enough to get a quick result....
Mobile phone testing then it's a suck it and see what you get....
Low speed's you may have connected on the 2.4Ghz band that's good to 300Mb/s and normally reports around the 220 mark,,, Android phone, wifi bars with a 6 in it, then wifi6 connected to the full speed IF THE phone can do it!
