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Discussion topic: Bad download

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This message was authored by Chazy This message was authored by: Chazy

Bad download

I've always had problems with sky wifi and have had many engineers come to tell us do this or do this . We have listened to all steps yet it is still terrible. 
Testing WiFi speed on the sky app obviously tells me it is over 65 ( I have never had that ) but if I test it on another trusted app I can't even reach 1mps download, my PlayStation can also do testing and yesterday couldn't even get to 1mps again. 

I was playing PlayStation earlier and it was okay little laggy but okay for a while then Sunddenly everything won't work anymore. I can't rejoin the WiFi as the network is apparently too weak and if I do tests are giving me poor downloads speed again. 
I'm very fed uip with sky as it seems to be a problem all the time with them and even on my phone the WiFi struggles to watch YouTube.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Bad download

Posted by a Sky employee

Hi @Chazy 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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