Discussion topic: Bad download
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Message posted on 05 Jan 2025 02:17 PM
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Bad download
I've always had problems with sky wifi and have had many engineers come to tell us do this or do this . We have listened to all steps yet it is still terrible.
Testing WiFi speed on the sky app obviously tells me it is over 65 ( I have never had that ) but if I test it on another trusted app I can't even reach 1mps download, my PlayStation can also do testing and yesterday couldn't even get to 1mps again.
I was playing PlayStation earlier and it was okay little laggy but okay for a while then Sunddenly everything won't work anymore. I can't rejoin the WiFi as the network is apparently too weak and if I do tests are giving me poor downloads speed again.
I'm very fed uip with sky as it seems to be a problem all the time with them and even on my phone the WiFi struggles to watch YouTube.
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All Replies
Message posted on 06 Jan 2025 09:04 AM
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Re: Bad download
Hi @Chazy
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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