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Discussion topic: Bad connection

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This message was authored by: MC120

Message posted on ‎08 Oct 2026 01:48 PM

Bad connection

Since going full fibre sky booster doesn't work so have only 2 bars on iPhone and iPad in certain rooms. Phone also jumps to 5G. Done all recommended tips with no joy. Waited years to get full fibre and now worse off. Any suggestions?

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This message was authored by: jamesn123

Message posted on ‎08 Oct 2026 02:37 PM

Re: Bad connection

Posted by a Superuser, not a Sky employee. Find out more

Hi @MC120 

Which model of Sky booster do you have? Did you change your hub when moving to Full Fibre?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: MC120

Message posted on ‎08 Oct 2026 02:55 PM

Re: Bad connection

Hi James hub wasn't changed and booster model is SE411

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