Bad connection upstairs

[loopyloo15]

Hi My broadband works fine downstairs bur I'm in a 3 storey property and it doesn't work on the top floor very well I purchased the sky max to avoid this problem so can you tell me why this is happening

[TimmyBGood]

@loopyloo15 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.