Bad WiFi

[Emm7]

We have upgraded our sky package and have now came across we have worse WiFi. When discussing he package upgrade we explained we had a ps5 as well as 6 other people living here using the WiFi. It will not work. We have tried restarting, resetting, turning on and off and this still doesn't improve. Please resolve this 

[caesarome]

@Emm7 

You haven't explained what you mean by "Bad Wifi" so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

[JimM1]

@Emm7 Your upgrade, did you also move to the sky Max hub, that is the white upright version linked below if you need to go look!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub