Bad Packet Loss Making Gaming impossible

[widemouthfrog]

Over the past 4 weeks I have been having massive packet losses making gaming impossible. (between 6pm and 11pm)

SENT 86% recieved

AVERGE JITTER 300.89ms

I have done all the normal things, reset the routed, changed cables, etc etc nothing is working. 

Ideally I need an engineer to test the line as the website test is showing no faults.

Many thanks

Adam

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Luke+Blackwell]

I have been having issues with packet loss this last week whilst playing games online. My pc is connected via Ethernet and a brand new one now. All tests show there is no issue and my pc is fully updated.