BT line update has cancelled my broadband contract

[James+Bailey]

l have received several Emails from Sky stating that my broadband sky unlimited is ceasing by a third party. l have not requested a transfer or been in contact with any other provider. l have contacted sky on three occasions, First two, got nowhere. Third time, l was told that it was BT that has initiated the so called transfer. It was within this conversation that I mentioned that BT are carrying out their digital line update and his conclusion was this was to blame due to the fact that l use BT for my calls and the two systems are not compatible. Also been informed by sky that the cessation cannot be stopped. What do I do now as I am totally confused & frustrated?

[Daniel0210 · Accepted solution]

@James+Bailey 

This pops up from time to time. Usually someone has submitted a request for service with another provider and have provided either an incorrect house number or postcode.

You will need to persevere in contacting Sky for advice. Dialling 150 free from your Sky Talk landline is the quickest way.