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Discussion topic: BT Openreach Direct

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This message was authored by Caroline1881 This message was authored by: Caroline1881

BT Openreach Direct

Any advice welcome.

I suddenly started having issues with my broadband (lived here many years and had no issues).  Wifi works fine then on and off drops out completely.  Weirdly worse in morning and evenings but maybe thats when i notice it more.

 

Contacted Sky after three weeks of this they had three remote engineers  look at the issue.  An engineer was then sent to the flat and checked everything and confirmed it was an issue with BT Openreach.  Was really helpful and contacted them and got them to resolve the issue with the line.  Within 72 hrs had a confirmation from BT that line was now fixed.

 

Was fine for about a week and now we are back where we started.  Conacted Sky and they want to send another engineer to the house as they can't contact BT Openreach directly.  Its a pain having to wait in for engineer again when they already know its an issue with  BT,  last time BT said straightaway that yes there was an issue on my line. 

 

Any ideas as to how to get this done remotely by BT.  Its a real pain.

Oh and had new router by sky just to check when first starting happening and the original engineer put in and new phone socket.

 

Thank you!

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: BT Openreach Direct

Posted by a Superuser, not a Sky employee. Find out more

@Caroline1881 wrote:

 

Any ideas as to how to get this done remotely by BT.

 


Openreach (they don't use BT branding any more) aren't permitted to take requests for service direct from ISP customers: that can only go through the ISP.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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