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Discussion topic: BROADBAND SPEED

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Message posted on ‎01 Aug 2025 09:42 AM

BROADBAND SPEED

How do I contact sky to ask about my broadband speed I should be guaranteed 299GB but did a test and I am getting 55GB, which is way off what I am paying for and it is anightmare to actuall speak to someone or email.

 

WHY IS IT SO HARD.

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Message posted on ‎01 Aug 2025 09:47 AM - last edited: ‎01 Aug 2025 09:48 AM

Re: BROADBAND SPEED

Posted by a Superuser, not a Sky employee. Find out more

@MarkN2  Your post has been moved from the mobile board as you emntion broadband

 

Broadband speeds is measure in Mbps not Gbps (the Highest speed Sky offer is 5Gbps on the CF Network)

 

How are you doing the speed test?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MarkN2

Message posted on ‎01 Aug 2025 09:51 AM

Re: BROADBAND SPEED

Sorry, I meant Mbps.  I did a speed test and this is what I got

MarkN2_0-1754038285296.png

 

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Message posted on ‎01 Aug 2025 09:53 AM

Re: BROADBAND SPEED

Posted by a Superuser, not a Sky employee. Find out more

@MarkN2  How are you running the tests?  Over wifi or on a ethernetconnected device?

 

What does the mysky app say about your speed?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎01 Aug 2025 09:59 AM

Re: BROADBAND SPEED

@MarkN2 You are at least on a fairly high speed package off some sort with the reported upload speed!

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