Took out broadband in 2021
Added TV and new broadband in 2023.
Sky should have cancelled my old broadband and didn’t.
This only came to light last week when I called to change my new package and they asked why I had two broadband accounts.
Ive spent hours on the phone figuring this out- not only, it turns out, have they overcharged me to the sum of 4 figures over the past 31 months, but they never actually activated my new broadband the only record of activation they have is this year when I called to upgrade my package last week!
Does this mean I am likely to be eligible for the auto comp
