Auto Compensation

[Faraja79]

Hello

My broadband was not working for a total of 2 weeks. Once the fault was fixed, I was expecting to recieve auto compensation. However this has not been reflected on by account billings for the past 2 months and  I have not recieved any credit paid to my bank account. 

[Daniel0210]

@Faraja79 
This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account so check future bills. 

[Faraja79]

@Daniel0210 

Thank you for you reply. 

The fault was fixed on Friday 14th July 2023. It has now been 80 days and still no auto compensation in either by account billing or bank account. During this time, I have continued to pay my normal bills in full. 

[Daniel0210]

@Faraja79 

Did you report your individual broadband issue to Sky? If you just checked and saw Sky were already aware of an outage then you won't get auto compensation because Sky wouldn't have known you were affected. If you did give Sky a call and explain giving all the relevant dates. 

[Faraja79]

@Daniel0210 

Yes, I reported the issue to Sky. It was after this that an engineer was sent to fix the fault. 

[Daniel0210]

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@Daniel0210 wrote:

@Faraja79 

If you did give Sky a call and explain giving all the relevant dates. 

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